Can I use my own freight forwarder when I buy on Alibaba?
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Yes, if your supplier agrees to buyer-arranged transport. Ask for a price on EXW or FOB terms, make sure your purchase agreement and the Incoterm match, and give your supplier the forwarder's booking details. If your order uses Alibaba.com's Trade Assurance or another order protection, ask Alibaba.com how it applies when you arrange the shipping yourself. Gateway cannot confirm or change that coverage.
Can you arrange pickup from my Alibaba supplier?
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Yes, when your quote includes it. Gateway can arrange trucking from your supplier's factory or warehouse in China to the port of loading. On FOB terms the supplier delivers the goods to the port instead, so pickup is not needed.
What if I don't know whether I need FCL or LCL?
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Choose "Not sure" in the quote form and send the number of packages, their dimensions and the total weight. We will suggest a shared container (LCL) or a full container (FCL) for your cargo, and price both when the two come out close.
Are duties included in the shipping quote?
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No. Duties, tariffs and import taxes are set by U.S. Customs from the product, its value and its country of origin, and they are paid separately, usually through your customs broker, who also charges a fee for the entry. You can estimate the duties before you order with the Gateway tariff calculator.
My Alibaba supplier already quoted shipping. Should I use it?
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Compare what it covers. A supplier price on CFR or CIF terms usually ends at a U.S. port, and the charges after arrival, such as destination terminal fees, customs clearance and delivery, are usually yours to pay. Ask your supplier for the Incoterm and what the price includes, then send us the same details for a quote to compare.
Can orders from several Alibaba suppliers ship together?
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Often, yes. If your suppliers are near the same port in China, ask us about bringing their goods together into one shipment instead of several small ones. Each supplier needs to have its goods packed, labeled and ready on time.
Can you ship a truck, machine or other heavy equipment bought on Alibaba?
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Yes, on flat rack containers or other special equipment, planned when we quote. Before you buy, check that the vehicle or engine meets U.S. safety and emission rules: U.S. Customs requires DOT and EPA declarations, and a vehicle that does not meet U.S. standards must be brought into compliance, exported or destroyed.
Do you need my Alibaba login or payment details?
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No. Never share your Alibaba password or payment details with a freight company. We only need your shipment details, and your supplier's contact for the pickup or port handoff.