How we operate, who we are, and what we expect from the people we work with.
Gateway Lines doesn't do transactional relationships. We build partnerships. The carriers, vendors, and service providers who were with us on day one will be with us at every milestone after. We don't chase the cheapest option when it means abandoning the people who showed up when it mattered.
We hold our customers to the same standard. When you ship with Gateway, we pour our hearts into your supply chain — your deadlines become our deadlines, your problems become our problems. We ask only that you bring the same commitment to the table. Loyalty is a two-way street, and the businesses that grow with us will always get our best.
This isn't a policy. It's how we operate.
Every cost, fee, and surcharge is disclosed before you book. No hidden charges, no surprises on the invoice. You see the full breakdown upfront and you know exactly what you're paying for.
When we commit to a transit time, a rate, or a deadline — we deliver. If something goes wrong, we tell you immediately and we fix it. No excuses, no finger-pointing, no disappearing when it gets hard.
Your shipment data, commercial terms, and business information are treated as confidential. We protect it with the same care we'd want for our own. No sharing, no selling, no exceptions.
You'll never have to chase us for an update. Satellite tracking, proactive notifications, and a team that picks up the phone — that's the baseline, not a premium feature.
We hire based on talent and character. Every person at Gateway is here because they're great at what they do and they care about doing it right. We maintain a professional, respectful workplace where people are judged on their work — nothing else.
If something doesn't feel right — whether it's how we handled your shipment, how you were treated, or anything else — we want to hear about it directly.
Email: [email protected]
Phone: (844) 542-8392