How We Operate
Ocean freight, customs coordination and delivery, connected in one shipment plan. A team to handle the move. A clear view of what happens next.
From the first quote
to the final handoff.
Gateway Lines handles the move.
Gateway Terminal keeps it in view.
We contract the ocean transport, issue our own bill of lading and coordinate the specialists around your shipment. You have one team to contact and one shared record to follow.
Get to know Gateway01 / Your shipment
A clear part for you. A connected plan around it. See how the working relationship unfolds, from booking through delivery.
01 / Before booking
Start with the shipment you need to make. We bring the route, services and costs into one proposal for you to review.
You review the scope and approve the quote before booking.
02 / Booking & transit
A shipment moves through several hands. Gateway stays your point of contact while the carrier, origin team and licensed broker partners do their part.
Follow vessel positions, shipment milestones and updates in Terminal.
03 / Through delivery
Arrival at the port is another handoff. Customs coordination, release and the booked inland move stay connected to the original shipment.
Keep the shipment history, documents and invoices together after delivery.
02 / Your costs
Your quote brings the transport, expected duties and selected services together. Review the scope before you book, with the Gateway fee stated separately.
Rates and duty estimates live in their dedicated tools. Your shipment quote confirms the services and terms for your move.
Your lane, equipment and sailing.
The services included in your shipment plan.
Estimated for your product and origin.
Insurance, drayage, rail and other agreed services.
Stated separately in your quote.
03 / The connected services
The equipment, specialists and software all serve the same move. Choose the services your cargo needs; keep the information together.
Full-container and less-than-container ocean moves, with origin pickup, drayage, rail and final delivery arranged to the agreed scope.
Dry, reefer, ventilated, open-top and flat-rack equipment options support different cargo requirements.
Licensed customs broker partners handle the filings. Product, classification and value details stay connected to the shipment, alongside filing statuses and documents.
Add cargo insurance to the services you request. Quotes, certificates and claims stay accessible from the shipment record.
Connect purchase orders and individual products to the containers carrying them. Use the load planner before booking, follow shipment milestones, and keep reporting with your cargo.
Shipment-level emissions reporting and carbon insetting are available alongside the move.
Use Gateway Terminal with role-based access, shipment notifications and reporting. REST API, EDI and webhooks connect shipment data with your ERP, warehouse or transport systems.
Supplier and vendor records, contracted rates and supporting documents stay connected to the work.
The practical details
Keep the context with the shipment, so the next question starts with the full picture.
Talk to our teamContact the Gateway team with the revised details. Changes that affect the booking or services need to be reviewed, including any effect on the quote. Keep the request in the shipment conversation so the context stays together.
Use the tracking view and shipment milestones to follow the move, and contact the team through the shipment record to discuss the next step. Vessel positions and arrival estimates help with planning; the carrier’s sailing schedule can change.
Licensed customs broker partners handle the filings. Gateway coordinates the shipment information and keeps the relevant statuses and documents on the shipment record. Your team supplies the commercial documents and any additional information the broker requests.
Gateway Terminal is included for Gateway freight customers. Your team can use the portal for shipment visibility, documents and billing, with role-based access and API or EDI connections for your existing systems.
04 / Getting started
You do not need every answer yet. Bring the details you have, and we will work through the move with you.
A useful starting point
Origin, destination and delivery address.
Commodity, quantity, weight and dimensions.
Cargo-ready date and delivery requirements.
Ocean freight, customs coordination, insurance and inland transport.
